Processing Time

All orders placed online will be dispatched within 24-48 hours.

If your order is placed over the weekend (Saturday - Sunday) your order will be dispatched the following business day.

Click & Collect

At our North Perth Boutique, we offer a Click & Collect service. Once your order is ready for collection, our Online and Customer Care team will send you an email notification. It's important to note that this notification is different from the order confirmation you receive when placing your order.

While we strive to have all Click & Collect orders ready for collection on the same day, there might be rare instances when the item you've ordered is not available. In these cases, our team will send you an email to update you and process a refund.

Phone order & Same day pick up

Our boutiques offer phone orders with a same day pick up service. To place a phone order for same day pick up, simply call our North Perth Boutique and place your order over the phone. 

Boutique location and pick up hours are within our boutique opening hours and can be found here. 

Tracking your order

You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at hello@essenciaofficial.com.au

An alternative way to track your order within Australia is by visiting this link and entering your tracking number manually.

Your order may take a few hours to become live for tracking after you receive this number. If you cannot locate your tracking number in your shipping confirmation email notification, please contact our Customer Service team directly at hello@essenciaofficial.com.au or +61 439 109 887.

Order Cancellation

Once your order has been placed and processed, we regretfully inform you that cancellations are not possible. If you need to modify your order or shipping details, kindly reach out to our Customer Care team at hello@essenciaofficial.com.au or +61 439 109 887. Our team will assess the status of your order and inform you whether any adjustments can be made.

Item Availability

In the event that a product becomes unavailable, we may have to cancel your order. Our Customer Care Team will promptly inform you via email. We will then provide you with either a suitable replacement or a full refund using your original payment method.

Duties & Taxes

All charges related to customer clearance and taxes are the responsibility of the customer. ESSENĆIA does not accept any liability for additional fees incurred for international orders.

If you'd like more details on customs changes per country, it's best to get in touch with your customs authority. Additionally, you can use this useful link as a reference for potential customer charges, but remember that these estimates are provided as guidance only.

https://www.simplyduty.com/import-calculator/.

Processing Time

Once you've placed your order, it will be dispatched within 24-48 hours. However, during peak periods or promotional events, there might be some delays in getting your order shipped and delivered.

Delivery

When it comes to delivering your orders, we rely on the trusted services of DHL express. A signature is required upon delivery, so please ensure that someone is available at the specified address. If you have any questions or need assistance with delivery timeframes, don't hesitate to contact us at hello@essenciaofficial.com.au.

Possible Delays

Our team is dedicated to ensuring the timely delivery of all orders. Please note that the estimated delivery time provided by our shipping carriers may vary. Delivery to rural areas may experience additional delays. If you require more information or assistance with delivery windows and timeframe, please contact our customer care team directly.

Tracking your Order

To monitor the status of your purchase, simply refer to the shipping confirmation email. In the event that you do not receive the necessary tracking information, we recommend reaching out to our dedicated customer care team directly at hello@essenciaofficial.com.au.

An alternative way to track your international order, is by inputting your tracking number in the designated field on the DHL website.

Once you receive your tracking number, please be aware that it may take a few hours for your order to become live for tracing. If you cannot locate your tracking number in your shipping confirmation email notification, please get in touch with our Customer Care Team directly at hello@essenciaofficial.com.au or call us on +61 439 109 887.

Order Cancellation

Once your order has been placed and processed, we regretfully inform you that cancellations are not possible. If you need to modify your order or shipping details, kindly reach out to our Customer Care team at hello@essenciaofficial.com.au or +61 439 109 887. Our team will assess the status of your order and inform you whether any adjustments can be made.

Item Availability

In the event that a product becomes unavailable, we may have to cancel your order. Our Customer Care Team will promptly inform you via email. We will then provide you with either a suitable replacement or a full refund using your original payment method.

Returns must be brought back into our North Perth Boutique (26 Angove St, North Perth, WA, 6006) within 7 DAYS of purchase to receive a store credit or exchange on full prices items only. Phone orders follow the in-store returns policy. There are strictly no refunds on in-store purchases unless faulty. No returns or exchanges on all sale items.

Several types of goods are exempt from being returned. Intimates such as underwear or swimwear cannot be returned as well as all sale items, gift cards, perfume and earrings due to hygiene reasons.

Within Australia, full price items are eligible to be returned for a refund via our RETURNS PORTAL. Returns must be posted via Express Post within 7 days of when the item was received in order to receive a refund, applicable to full-priced items only. International shoppers are to ship the item(s) back using their own chosen method of shipping and must be sent within 7 days of receiving the item(s) with a copy of the tracking number emailed to hello@essenciaofficial.com.au.

ESSENĆIA does not process direct exchanges. We ask that you return the item(s) for a full refund (if eligible) and place a new order for the preferred item(s) at your earliest convenience.

Click and collect orders orders follow our online return policy.

Please allow 3-7 business days for your return to be processed. You will receive an email when our team has processed your return.

We do not accept returns on sale items ( ie. no refunds). We do allow returns on items purchased during flash sales or promotions.

To return your item, please go to our RETURNS PORTAL and follow the prompts. Once your return has been approved and you have received an RA# you are able to return your item either in store or by post. If by post, we ask that you return the product via Registered Express Post with the RETURNS NUMBER clearly stated on the postbag. Return Address: ATT: ESSENĆIA RETURNS (RA #) 26 Angove St, North Perth, WA, 6006.

You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. ESSENĆIA will not be responsible for parcels lost or damaged in transit. All shipping costs are to be covered by the customer, shipping is non refundable. You will be notified via email if your returned item is not suitable for a credit note / refund. Credit notes are valid for a period of 24 months from issue date.

To be eligible for a return, your item must be unused and in the same condition that you received it in order to receive a refund(full price items only). It must also be in the original condition and packaging, with tags attached, unworn, unmarked and unwashed. We reserve the right to use our discretion and refuse a refund should the garment not fulfil the required conditions.

At ESSENĆIA, we aim to provide our customers with the highest standard of quality and service. We complete a thorough check of each item when they arrive in-store as well as prior to being sent off. If you believe you purchase from ESSENĆIA is faulty, simply email us at hello@essenciaofficial.com.au before sending back to us. Please send through supporting photos of the garment so we can have the issue resolved as fast as possible. You will be emailed a post-paid returns label. We will respond with the steps of returning the faulty item within 24 hours, and you will be issued with a RETURNS NUMBER. In some circumstances, we may need to send the item/s off to the designer for approval of the product/s fault. We will not accept returns sent back without a Returns Number. If items are returned with further damaged in any way, they will be returned to you at your cost.  Please do not send your purchase back to the manufacturer.