Processing Time

All orders placed online will be dispatched within 24-48 hours.

If your order is placed over the weekend (Saturday - Sunday) your order will be dispatched the following business day.

Local Delivery

We are pleased to offer complimentary local delivery to selected Perth metro suburbs.

If your order is eligible for local delivery, this option will be available at checkout. Once your order has been prepared, our team will arrange delivery directly to your nominated shipping address.

Please ensure your delivery details are correct and that there is a safe place for your order to be left if no one is available to receive it.

Local delivery is available to eligible postcodes only. Orders outside our local delivery area will be shipped via our standard delivery service.

Inner city: Perth, Northbridge, Highgate, East Perth, West Perth, North Perth, Leederville, West Leederville, Mount Lawley, Maylands, Inglewood, Bedford, Bayswater.

Western suburbs: Subiaco, Shenton Park, Daglish, Nedlands, Dalkeith, Crawley, Claremont, Swanbourne, Cottesloe, Peppermint Grove, Mosman Park, Floreat, Wembley, City Beach etc.

North/coastal: Mount Hawthorn, Osborne Park, Scarborough, Doubleview, Innaloo, Woodlands, Churchlands, Karrinyup, Trigg, North Beach, Carine, Duncraig, Greenwood, Warwick, Padbury, Hillarys, Kingsley and Woodvale.

Phone order & Same day pick up

Our boutique offers phone orders with a same day pick up service. To place a phone order for same day pick up, simply call our North Perth Boutique and place your order over the phone. 

Boutique location and pick up hours are within our boutique opening hours and can be found here. 

Tracking your order

You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at hello@essenciaofficial.com.au

An alternative way to track your order within Australia is by visiting this link and entering your tracking number manually.

Your order may take a few hours to become live for tracking after you receive this number. If you cannot locate your tracking number in your shipping confirmation email notification, please contact our Customer Service team directly at hello@essenciaofficial.com.au or instagram.

Order Cancellation

Once your order has been placed and processed, we regretfully inform you that cancellations are not possible. If you need to modify your order or shipping details, kindly reach out to our Customer Care team at hello@essenciaofficial.com.au or via instagram. Our team will assess the status of your order and inform you whether any adjustments can be made.

Item Availability

In the event that a product becomes unavailable, we may have to cancel your order. Our Customer Care Team will promptly inform you via email. We will then provide you with either a suitable replacement or a full refund using your original payment method.

Duties & Taxes

All charges related to customer clearance and taxes are the responsibility of the customer. ESSENĆIA does not accept any liability for additional fees incurred for international orders.

If you'd like more details on customs changes per country, it's best to get in touch with your customs authority. Additionally, you can use this useful link as a reference for potential customer charges, but remember that these estimates are provided as guidance only.

https://www.simplyduty.com/import-calculator/.

Processing Time

Once you've placed your order, it will be dispatched within 24-48 hours. However, during peak periods or promotional events, there might be some delays in getting your order shipped and delivered.

Delivery

When it comes to delivering your orders, we rely on the trusted services of DHL express. A signature is required upon delivery, so please ensure that someone is available at the specified address. If you have any questions or need assistance with delivery timeframes, don't hesitate to contact us at hello@essenciaofficial.com.au.

Possible Delays

Our team is dedicated to ensuring the timely delivery of all orders. Please note that the estimated delivery time provided by our shipping carriers may vary. Delivery to rural areas may experience additional delays. If you require more information or assistance with delivery windows and timeframe, please contact our customer care team directly.

Tracking your Order

To monitor the status of your purchase, simply refer to the shipping confirmation email. In the event that you do not receive the necessary tracking information, we recommend reaching out to our dedicated customer care team directly at hello@essenciaofficial.com.au.

An alternative way to track your international order, is by inputting your tracking number in the designated field on the DHL website.

Once you receive your tracking number, please be aware that it may take a few hours for your order to become live for tracing. If you cannot locate your tracking number in your shipping confirmation email notification, please get in touch with our Customer Care Team directly at hello@essenciaofficial.com.au or call us on +61 439 109 887.

Order Cancellation

Once your order has been placed and processed, we regretfully inform you that cancellations are not possible. If you need to modify your order or shipping details, kindly reach out to our Customer Care team at hello@essenciaofficial.com.au or +61 439 109 887. Our team will assess the status of your order and inform you whether any adjustments can be made.

Item Availability

In the event that a product becomes unavailable, we may have to cancel your order. Our Customer Care Team will promptly inform you via email. We will then provide you with either a suitable replacement or a full refund using your original payment method.

As ESSENĆIA is now in its closing sale period, all remaining items are reduced for clearance. We do not offer returns, exchanges or refunds for change of mind on clearance purchases.

Please choose carefully and review all product information, sizing and imagery before completing your purchase.

Some remaining pieces may be ex-display, samples, or may have minor imperfections. Where we are aware of an imperfection, fault or sign of wear, this will be disclosed in the individual product description. Please ensure you read the product description carefully before purchasing.

Items are sold in the condition described at the time of purchase, and by completing your order you acknowledge any imperfections or faults that have been specifically disclosed prior to purchase.

We take care to accurately describe and inspect items before they are dispatched. If you believe you have received an item that has a fault which was not disclosed in the product description, or you have received an incorrect item, please contact us at hello@essenciaofficial.com.au with your order number and supporting photographs.

Please do not return an item before contacting us.

Where an issue is covered by the consumer guarantees under the Australian Consumer Law, ESSENĆIA will provide the remedy you are legally entitled to. This may include a repair, replacement or refund depending on the circumstances.

An imperfection or fault that was clearly disclosed before purchase will not generally entitle you to a remedy in relation to that disclosed issue.

For hygiene reasons, we do not accept change of mind returns on underwear, swimwear, earrings, perfume or other personal-use items.

Your rights under the Australian Consumer Law continue to apply where an item does not meet a consumer guarantee.

Nothing in this Returns Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

If you believe your item is faulty, has an undisclosed issue, or you have received an incorrect item, please contact us at hello@essenciaofficial.com.au with your order number and supporting photographs.

Please do not return any items without first contacting us. If a return is required, our team will provide you with return instructions.

Items returned without prior approval may not be accepted.