Terms & Conditions
The following information sets out the conditions of use at essenciaofficial.com.au ("the website"). Essencia Au Pty Ltd ("We" or "us") are the operators of the website. By using this Website you are accepting and agreeing to these Terms.
The Website and all content is operated and owned by Essencia Au Pty Ltd (ABN 18 661 918 109), 26 Angove Street, North Perth 6006 Australia.
read and understand these terms
ESSENĆIA (“we”, “us”, “website”) is the trading name and is registered in Australia. Our head office address is 26 Angove Street, North Perth WA 6006. Our Australian Business Number is 18 661 918 109.
Please be mindful to carefully review and comply with the terms and conditions outlined, as your engagement with this website signifies your agreement to these terms.
Ensure that you have carefully read and fully comprehended the contents of this website. Acknowledge that you possess the necessary capability and authorization to adhere to the terms set forth in this agreement. Confirm your commitment to abide by the stipulations outlined in this document as well as comply with all applicable local regulations and statutes.
ESSENĆIA maintains the right to modify its terms and conditions without any prior notification. Such changes will become effective immediately. It is your responsibility as a user to carefully review and understand any updates made to the terms and conditions. The Terms and Conditions will remain in effect until terminated by ESSENĆIA.
ESSENĆIA has the authority to terminate these terms at any point without prior notice. ESSENĆIA also has the right to terminate any section of the website, revoke user access, discontinue any provided products, or shut down the entire website. If you do not consent to these terms and conditions, you are unable to utilize the ESSENĆIA website.
These terms are subject to the Laws of Western Australia, Australia, and any conflicts or use of the website will be resolved in the exclusive jurisdiction of the Courts of Western Australia.
It is your responsibility to comply with all laws and regulations that pertain to your location.
refund & return policy
Please refer to our Refund and Return Policy page for detailed information. You can find the link here.
In order to uphold the highest standards of fraud prevention and security, we actively monitor customer return frequency and value. If we observe a significant number of returns on your account, we may have to limit your ability to place future orders. Rest assured, we will reach out to you via email to discuss this further.
VOUCHERS AND GIFT CARDS
You may use promotional vouchers and gift vouchers as payment for certain Products on the Site. Please note that, notwithstanding anything else in these Terms and Conditions, promotional vouchers and gift vouchers cannot be used as a form of payment on certain Products. Products, which cannot be purchased with promotional vouchers or gift vouchers will be identified as such in the written description given of those Products.
We may email gift and promotional vouchers to you. We accept no liability for errors in the email address of the voucher recipient.
If you have a gift or promotional voucher, someone other than you can use that voucher and you can assign your rights to use that voucher.
If there is fraud or an attempt at deception, or if there is suspicion of other illegal activities related to a gift voucher purchase or redemption on the Site, we have the right to close your Account and/or request a different form of payment.
We assume no liability for the loss, theft or illegibility of gift vouchers, promotional vouchers or gift cards.
Conditions for the redemption of promotional vouchers:
- From time to time, we may provide promotional vouchers that are applicable solely on our platform. Take advantage of these vouchers exclusively on our website.
- The vouchers you receive as part of a promotion are only valid for the specified period mentioned on them. They can only be used once and cannot be used in conjunction with any other offer, including sales, promotions, and other vouchers. Keep in mind that some brands may not be eligible for voucher promotions.
- Promotional vouchers may not be used to purchase products from third-party sellers other than us.
- Should you place an Order for a Product that has a value lower than the promotional voucher, you will not be entitled to any refund or residual credit.
- Promotional vouchers do not earn interest and do not hold any cash value.
- In case the credit of a promotional voucher falls short for your desired Order, you have the option to cover the remaining amount through alternative payment methods (excluding the use of another promotional voucher or relying on any other offer). Please note that gift cards are accepted as a suitable form of payment in such circumstances.
- Please note that only one promotional voucher can be used per order, and that gift vouchers cannot be used in conjunction with any other offer (including but not limited to, sales and other promotions).
Conditions for the redemption of gift vouchers:
- Gift Vouchers are valid for 3 years from date of issue.
- Gift Vouchers are redeemable in-store and online.
- You may purchase gift vouchers for use on the Site by you or other Customers. Gift vouchers will be sent by post as outlined in our shipping details. E-Gift vouchers will be emailed digitally to the designated recipient.
- Gift vouchers and gift cards cannot be used for purchasing additional gift vouchers or gift cards. To buy them, make sure to use debit or credit card or PayPal.
- Gift vouchers do not earn interest and cannot be exchanged for cash.
- Should the amount on your gift voucher not cover the total cost of your desired purchase, you have the option to supplement the remaining balance through alternative payment methods. Please note that this cannot be done using another promotional voucher or any other ongoing offer.
- Please be aware that only one gift voucher can be applied per order. Additionally, gift vouchers cannot be combined with any other offers, including sales and promotions.
Please note that when you use a voucher or gift card to make a purchase, the discount will be distributed evenly among all the items in your order. If you decide to return any of those items, the refund amount will be calculated based on the proportionate discount applied to each item. It is important to remember that gift vouchers and promotional vouchers cannot be converted into cash.
ESSENĆIA accepts layby's following conditions. Layby sales are governed by the Competition and Consumer Act 2010 (Cth) for Australia.
- All layby's require a 30% deposit.
- All layby's are valid for 45 days from date of deposit.
- All layby's must be paid in full prior to expiration date.
- If you wish to cancel your layby, a 30% termination fee will apply. All monies paid against the layby will be refunded.
- All layby's must be collected in full and cannot be separated into multiple parcels.
- Afterpay is not accepted for layby payments.
WARRANTY AND LIMITATIONS
a. DISCLAIMER: ESSENĆIA does not make any warranties or representations about the accuracy or completeness of this content, the content of any linked sites, contributors, information, or any other items or sites linked to this site. We do not assume any liability or responsibility for:
- Content and material errors or inaccuracies
- Any personal injury or property damage that may occur as a result of accessing and using the website should be taken seriously.
- The security of our servers and the personal information stored within them is of utmost importance. Any unauthorized access or use will not be tolerated.
- Any interruption or down-time on the website;
- Any bugs, viruses, trojan horses or the like that could be transmitted through the website;
- The merchant accepts responsibility for any errors or omissions in the content and materials provided on the ESSENĆIA website, social media, or customer service team that result in any loss or damage of any kind.
b. LIMITATION OF LIABILITY: Under no circumstances shall ESSENĆIA be held liable to any third party for any indirect, consequential, incidental, special, or punitive damages, which may include a decrease in profit resulting from your use of the website or social media, contributions, or any branded items. ESSENĆIA's liability to you in relation to any loss or damage suffered by you and arising out of or in connection with this agreement, whether it be in contract, tort, or breach of statutory duty.
c. The warranty for any product sold on the ESSENĆIA website is limited to what is stated on the website. No warranties, expressed or implied, are provided for products sold on the website.
ESSENĆIA cannot be held liable for any damages, including special indirect or consequential damages, arising from the loss of data or profits. This applies to actions in contract, negligence, or other tort. Accessing this site or the information contained in it does not guarantee uninterrupted or error-free service.
Prior to taking any action based on the material or information contained in this Website or any link to a third party web site, it is advisable to seek independent advice.
All prices are shown and quoted on essenciaofficial.com.au are in Australian Dollars (AUD). ESSENĆIA retains the authority to conduct any required fraud checks. Prices are subject to change without advance notice. Products are only available while supplies last. ESSENĆIA may cancel or reject orders with incorrect prices caused by data entry mistakes. If payment has already been processed, customers will have the choice to rectify the price or obtain a refund.
Unless otherwise indicated, ESSENĆIA is the copyright owner of all material on the Website. The trademarks used on the Website, whether registered or unregistered, are the property of their respective owners.
As per the merchant's instructions, all intellectual property on the website, such as copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other content is either owned or licensed by ESSENĆIA. You can only view the content for personal non-commercial use. To use the website or content for any other purpose, you need written consent from Naomi Smilkovic. Any use of any content is against copyright law.
To maintain the integrity of essenciaofficial.com.au, it is essential that you refrain from using the website for any illegal activities. International users are required to abide by this agreement within their jurisdiction. Any attempts to hack, modify, or unlawfully access the website are strictly prohibited. Additionally, it is crucial to avoid actions that could potentially harm users or ESSENĆIA. Kindly adhere to our trademark and copyright laws.
Your agreement to use this page is terminated if there is any violation of these terms and conditions.
ESSENĆIA takes responsibility for updating stock availability on their website. However, if you happen to purchase an item(s) that is no longer in stock, a Customer Care member will contact you to inform you of the situation. Rest assured, a full refund will be provided for your payment.
ESSENĆIA warrants that:
- The Product will be delivered undamaged in the quantities ordered; and The Product you receive will match the manufacturer's advertised product as described on the Site or in our Product material at the time of ordering.
We take great care to ensure the impeccable quality of our Products. However, if you encounter any faults, we kindly ask that you keep the Product in its current state so that it can be inspected by us (or our appointed representative) within a reasonable period of time.
To ensure that we can provide you with the appropriate remedies for any issues with the Product, we kindly request your assistance in promptly providing us with the necessary information. This includes details about the faulty Product, such as its specific nature and any relevant circumstances.
- Provide a thorough description of the alleged damage or defect, including specific details.
- You must provide us with the delivery note number and any other relevant information we may need.
In the event that you would like us to fix, replace, or refund the Product in situations where it does not conform to the applicable Contract, and upon our evaluation we discover that the Product exhibits the following attributes:
- Has been misused, abused, or neglected, received improper or inadequate care, or exposed to carelessness, damage, or abnormal conditions;
- Been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
- The Product should not be handled or utilized in a manner that goes against our or the manufacturer's specified instructions.
- Diminished as a result of normal wear and tear.
Following the delivery of the Product by our team, we have the option to decline repairing, replacing, or issuing a refund at our sole discretion. Should this occur, you will be obliged to cover any reasonable carriage and servicing costs based on our prevailing standard rates. These costs will be charged to your credit or debit card, or the payment details provided at the time of Order placement. Please be aware that we cannot be held responsible for any losses, liabilities, costs, damages, charges, or expenses suffered by you in such situations within the limits permitted by applicable laws.
ELIGIBILITY TO PURCHASE
To access the Site, one must meet the ESSENĆIA terms of eligibility and possess a valid credit/debit card issued by an acceptable bank. All orders submitted through the Website are subject to acceptance by ESSENĆIA.
After you submit your order, you will receive an email to confirm that we have received it. Please note that this confirmation email does not mean that we have accepted your order or made an offer to sell you products. We reserve the right to refuse any order for any reason. Additionally, we may need to correct any unintentional errors, omissions, or inaccuracies related to the price, availability, or description of our products. We will only accept and confirm orders if our products are available and the price is accurate. If we reject your order for any reason, we will provide a full refund for the amount you paid for the order.
To complete purchases on our platform, you must input your personal information accurately. This includes your full name, phone number, email address, and any other information requested. Additionally, you will need to provide valid and correct payment details, ensuring that the billing information matches your identity.
Buyers are only permitted to purchase products for personal or gift use, and they should not be resold or used commercially. ESSENĆIA also has the authority to restrict multiple quantities of an item being shipped to one customer or address.
When purchasing merchandise, you give explicit authorisation to ESSENĆIA to perform credit checks and share or obtain information from third parties, including your credit/debit card number. This is done to verify your identity, validate your card, authorise initial transactions, and conduct anti-fraud checks. Personal Information provided by you may be shared with a credit reference or fraud prevention agency.
After placing an order and processing it, we are unable to cancel the order. In case you want to modify the items purchased, you will need to wait for the goods to arrive. Once received, you can proceed with a return following the instructions provided in our Returns Policy.
In the event that the Product becomes unavailable, we reserve the right to cancel the Contract. Rest assured, if this occurs, you will be promptly notified and refunded for any payment made.
Refunds will typically be issued using the same payment method that was originally used by you for the purchase.