Shipping policy
AUSTRALIA & NEW ZEALAND
Processing Time
All orders placed online will be dispatched within 24-48 hours.
If your order is placed over the weekend (Saturday - Sunday) your order will be dispatched the following business day.
Click & Collect
At our North Perth Boutique, we offer a Click & Collect service. Once your order is ready for collection, our Online and Customer Care team will send you an email notification. It's important to note that this notification is different from the order confirmation you receive when placing your order.
While we strive to have all Click & Collect orders ready for collection on the same day, there might be rare instances when the item you've ordered is not available. In these cases, our team will send you an email to update you and process a refund.
Phone order & Same day pick up
Our boutiques offer phone orders with a same day pick up service. To place a phone order for same day pick up, simply call our North Perth Boutique and place your order over the phone.
Boutique location and pick up hours are within our boutique opening hours and can be found here.
Tracking your order
You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at hello@essenciaofficial.com.au
An alternative way to track your order within Australia is by visiting this link and entering your tracking number manually.
Your order may take a few hours to become live for tracking after you receive this number. If you cannot locate your tracking number in your shipping confirmation email notification, please contact our Customer Service team directly at hello@essenciaofficial.com.au or +61 439 109 887.
Order Cancellation
Once your order has been placed and processed, we regretfully inform you that cancellations are not possible. If you need to modify your order or shipping details, kindly reach out to our Customer Care team at hello@essenciaofficial.com.au or +61 439 109 887. Our team will assess the status of your order and inform you whether any adjustments can be made.
Item Availability
In the event that a product becomes unavailable, we may have to cancel your order. Our Customer Care Team will promptly inform you via email. We will then provide you with either a suitable replacement or a full refund using your original payment method.
INTERNATIONAL
Duties & Taxes
All charges related to customer clearance and taxes are the responsibility of the customer. ESSENĆIA does not accept any liability for additional fees incurred for international orders.
If you'd like more details on customs changes per country, it's best to get in touch with your customs authority. Additionally, you can use this useful link as a reference for potential customer charges, but remember that these estimates are provided as guidance only.
https://www.simplyduty.com/import-calculator/.
Processing Time
Once you've placed your order, it will be dispatched within 24-48 hours. However, during peak periods or promotional events, there might be some delays in getting your order shipped and delivered.
Delivery
When it comes to delivering your orders, we rely on the trusted services of DHL express. A signature is required upon delivery, so please ensure that someone is available at the specified address. If you have any questions or need assistance with delivery timeframes, don't hesitate to contact us at hello@essenciaofficial.com.au.
Possible Delays
Our team is dedicated to ensuring the timely delivery of all orders. Please note that the estimated delivery time provided by our shipping carriers may vary. Delivery to rural areas may experience additional delays. If you require more information or assistance with delivery windows and timeframe, please contact our customer care team directly.
Tracking your Order
To monitor the status of your purchase, simply refer to the shipping confirmation email. In the event that you do not receive the necessary tracking information, we recommend reaching out to our dedicated customer care team directly at hello@essenciaofficial.com.au.
An alternative way to track your international order, is by inputting your tracking number in the designated field on the DHL website.
Once you receive your tracking number, please be aware that it may take a few hours for your order to become live for tracing. If you cannot locate your tracking number in your shipping confirmation email notification, please get in touch with our Customer Care Team directly at hello@essenciaofficial.com.au or call us on +61 439 109 887.
Order Cancellation
Once your order has been placed and processed, we regretfully inform you that cancellations are not possible. If you need to modify your order or shipping details, kindly reach out to our Customer Care team at hello@essenciaofficial.com.au or +61 439 109 887. Our team will assess the status of your order and inform you whether any adjustments can be made.
Item Availability
In the event that a product becomes unavailable, we may have to cancel your order. Our Customer Care Team will promptly inform you via email. We will then provide you with either a suitable replacement or a full refund using your original payment method.