Refund policy

Returns must be brought back into our North Perth Boutique (26 Angove St, North Perth, WA, 6006) within 7 DAYS of purchase to receive a store credit or exchange on full prices items only. Phone orders follow the in-store returns policy. There are strictly no refunds on in-store purchases unless faulty. No returns or exchanges on all sale items.

Several types of goods are exempt from being returned. Intimates such as underwear or swimwear cannot be returned as well as all sale items, gift cards, perfume and earrings due to hygiene reasons. 

Within Australia, full price items are eligible to be returned for a refund via our RETURNS PORTAL. Returns must be posted via Express Post within 7 days of when the item was received in order to receive a refund, applicable to full-priced items only. International shoppers are to ship the item(s) back using their own chosen method of shipping and must be sent within 7 days of receiving the item(s) with a copy of the tracking number emailed to hello@essenciaofficial.com.au.

ESSENĆIA does not process direct exchanges. We ask that you return the item(s) for a full refund (if eligible) and place a new order for the preferred item(s) at your earliest convenience.

Click and collect orders orders follow our online return policy.

Please allow 3-7 business days for your return to be processed. You will receive an email when our team has processed your return.

We do not accept returns on sale items ( ie. no refunds). We do allow returns on items purchased during flash sales or promotions.

To return your item, please go to our RETURNS PORTAL and follow the prompts. Once your return has been approved and you have received an RA# you are able to return your item either in store or by post. If by post, we ask that you return the product via Registered Express Post with the RETURNS NUMBER clearly stated on the postbag. Return Address: ATT: ESSENĆIA RETURNS (RA #) 26 Angove St, North Perth, WA, 6006.

You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. ESSENĆIA will not be responsible for parcels lost or damaged in transit. All shipping costs are to be covered by the customer, shipping is non refundable. You will be notified via email if your returned item is not suitable for a credit note / refund. Credit notes are valid for a period of 24 months from issue date. 

To be eligible for a return, your item must be unused and in the same condition that you received it in order to receive a refund(full price items only). It must also be in the original condition and packaging, with tags attached, unworn, unmarked and unwashed. We reserve the right to use our discretion and refuse a refund should the garment not fulfil the required conditions.